Shipping and Returns
Once you have placed your order, your credit card will be charged for your purchase and you will receive an email confirmation. Orders are shipped via UPS Ground. If you require expedited shipping, please contact Trout & Poe at email@example.com. If item is in stock, the order will ship within 1-3 days from when the order is placed.
At Trout & Poe, we stand behind the quality of our products. If you find you are not absolutely thrilled with your purchase, simply return it within 30 days of purchase and we will refund, replace or exchange it for you.** We guarantee your satisfaction!!
Shipping and handling charges will not be refunded or credited. The purchaser assumes all shipping, handling, and insurance costs.
Please return your purchase in the original packaging (when possible) and fill out the return portion of original packing slip/receipt. Please contact us at firstname.lastname@example.org to confirm return instructions.
Trout & Poe
Please note that refunds may take up to two weeks after we receive your return to be processed.
We cannot accept returns from outside the United States.
**Please note the return requirements for all products, as they vary per product. Bag purchases may be returned within 30 days of purchase. All shoe/boot and apparel returns must be returned within 30 days and must be NEW, not worn. If we receive a return where these items show signs of wear, (DO NOT WEAR OUTSIDE) we will be unable to fulfill your return or exchange.
Our promise to you, our customer: troutandpoe.com respects your privacy. We do not, and will not ever sell, rent or loan any identifiable information regarding our customers to any third party. Any information you share with us is held with the utmost care and security, and will not be used in ways in which you have not agreed.
USE OF INFORMATIONOur Internet site is meant to be a service to you, and we respect your privacy. In order to provide you with the best products, timely information and quality customer service, we record a variety of information from your visit to our site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are name, address, email address, phone number. Birelandbags.com does not maintain individual credit card information beyond the processing of individual orders. This information is not maintained in any database. When you purchase products from troutandpoe.com, we do reserve the right to communicate with you via e-mail regarding your purchase.